Globalization, in plain language, is any service provided or product produced in one country for sale in another country. Examples include but are not limited to children's toys made in China, customer service operators in India, and tomatoes from Mexico. It's nearly impossible to run away from globalization when your morning coffee is imported from Columbia, your car was manufactured in Japan, and your shoes were made in Italy.
The evolution of product quality places strong emphasis on continuous improvement.More specifically, the evolution of product quality is associated with four different approaches; the fix-it approach to quality, the inspect-it-in approach to quality, the build-it-in approach to quality, and the design-it-in approach to quality. The fix-it approach requires inspectors to refurbish defective products. The inspect-it-in approach calls for inspectors to "sample work in a process and prescribe machine adjustments to avoid standard output," according to Kreitner. The build-it-in approach gives responsibility to every person who touches the product to detect and correct defects, and to "identify and eliminate causes of quality problems." Lastly, the design-it-in approach mandates customers as well as employees to participate in the entire design-production cycle. The build-it-in and design-it-in approaches are popularly labeled total quality management, or TQM.
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